40+

per week with reusable workflows and templates.

hours saved

83%

with automated collection for contracts, forms, and files.

faster onboarding

2x

by streamlining onboarding, updates, and communication.

new client capacity

72%

with automated client reminders and real-time project tracking.

fewer follow-ups

Describe your current onboarding process once, and LaunchBay's AI instantly generates a complete, repeatable onboarding playbook (including tasks, follow-ups, automations, forms, and client-facing steps) in minutes. Whether you’re switching from spreadsheets or another tool, you can launch a scalable workflow fast.

Setup often requires weeks of trial-and-error and hands-on support from the Dock team. This slows implementation, delays project launches, and makes quick iteration difficult. Many users report that it can take a month or longer to get workflows truly ready for clients.

Dock functions well once a workflow is fully built, but making changes later is where teams struggle most. Updating a template for a specific client or adjusting a project mid-stream can be cumbersome. As a result, users frequently create multiple separate templates just to accommodate common variations.

Difficult to customize for each client

Many users say that getting started with Dock takes far longer than expected, often stretching into several weeks. Setting up templates and reusable workflows can feel unintuitive, requiring significant trial-and-error before teams have something they’re confident sharing with clients. 

Steep learning curve and slow setup

Coming from spreadsheets or another tool? LaunchBay makes setup effortless. Generate complete onboarding playbooks with AI (tasks, follow-ups, and automations included) so you can start automating your client processes in days, not weeks.

Fast, painless setup

Build workflows that adapt to every client and project, automatically. Pull in CRM or form data during onboarding, use it to autofill tasks and project stages, and deliver personalization at scale without juggling dozens of templates.

Personalized workflows that scale

Give clients a single place to communicate; live chat, comments, approvals, and email replies all flow into one unified inbox. Turn messages into tasks, keep full context across every project, and collaborate seamlessly with your team.

Simple, centralized client communication

Your client portal is mission-critical. That’s why LaunchBay ships product updates every week and fixes any client-impacting issues in days, not weeks. You get a platform that’s always improving and always reliable.

A team that ships updates fast and fixes issues even faster

Build workflows that adapt to each client automatically. Pull in CRM or form data during onboarding, then auto-fill tasks, fields, and project stages as the engagement evolves, giving clients a tailored experience without managing dozens of templates.

Dock doesn’t allow key client data to flow through the workflow. To customize for a specific client, users often need to recreate or manually edit large sections of a template, resulting in rigid processes and slowdowns as projects progress.

Give clients one place to communicate, collaborate, and get help; from onboarding through fully implemented. Add live chat, embed request forms, centralize support, and let clients take action or submit requests without logging in or creating an account.

Dock works well for early sales or buyer-journey steps, but most features are tailored to internal teams, not long-term client delivery. This makes it difficult to provide clients with a full-service hub for ongoing support or managed account workflows.

Build repeatable templates that cover every stage of the client lifecycle, not just onboarding. Automate form collection, file gathering, approvals, and project steps, then move clients from onboarding to implementation to launch in one unified workflow. Faster delivery = higher retention.

Dock’s templates work well, until a client needs something different. Adjustments can be difficult, slowing delivery, creating client frustration, and delaying time-to-value. This complexity adds churn risk, especially during high-touch onboarding phases.

While all software has bugs, reviewers report issues in Dock that directly affect the client experience. One user described submitting five confirmed bugs, only to be told each was considered “low priority” and wouldn’t be addressed anytime soon.

Frequent bugs create client friction

Dock only supports threaded comments, not real-time chat. While a Slack integration is available in Dock, users report frequent disconnects and missed messages. Without reliable, built-in live chat, communication often spills into email or other tools.

No real-time chat in client portals

Build workflows that adapt to every client and project, automatically. Pull in CRM or form data during onboarding, use it to autofill tasks and project stages, and deliver personalization at scale without juggling dozens of templates.

Personalized workflows that scale

Coming from spreadsheets or another tool? LaunchBay makes setup effortless. Generate complete onboarding playbooks with AI (tasks, follow-ups, and automations included) so you can start automating your client processes in days, not weeks.

Fast, painless setup

Your client portal is mission-critical. That’s why LaunchBay ships product updates every week and fixes any client-impacting issues in days, not weeks. You get a platform that’s always improving and always reliable.

A team that ships updates fast and fixes issues even faster

Give clients a single place to communicate - live chat, comments, approvals, and email replies all flow into one unified inbox. Turn messages into tasks, keep full context across every project, and collaborate seamlessly with your team.

Simple, centralized client communication